Consumer disputes

The problem of “consumer extremism” is a quite relevant issue at the moment. “Consumer extremism” can be determined as abusing of Federal Consumer Right Protection Law for the purposes of unjust enrichment of unfair consumers by way of collecting of fines and penalties from sellers, producers and importers of consumer goods. Such actions are sometimes accompanied by filing of fabricated expert examination acts and other abuses.

Westside law firm has been representing the interests of clients – major producers and importers of household appliances, vehicles and other consumer goods – in courts on the whole territory of Russia for years. During these years the firm’s lawyers have studied all methods used by abusers and gained vast experience of combating such abuses. The firm’s lawyers have protected the clients’ interests equaling more then RUB 1 Billion.

Services offered:

  • Consulting on all issues of consumer protection legislation
  • Protection of producers in courts in consumer disputes;
  • Working with consumer claims;
  • Highlighting of the consumer abuses;
  • Combatting “consumer terrorism”;
  • Drafting amicable agreements with consumers;
  • Drafting of contracts with consumers, taking into account the producers’ interests;
  • Consulting on the issues of information disclosure about the goods